This program aims to provide the participants with the skills and knowledge to communicate more confidently using assertive behavior techniques. This will help them to manage their personal and work situations more effectively and handle challenging conditions more positively.

Program Flow:

• Introduction

• Impact and Challenges of Communication

• Behaviors and Communication Styles

o Passive

o Aggressive

o Passive-Aggressive

o Assertive

• Becoming More Assertive

o Listening Assertively

o Communicating Assertively

o Tips and Techniques

• Assertiveness in the Workplace

o Examples and Practical Application

o Personal Assertiveness Development Plan

o Committing to Confidence

• Q&A/Summary/Feedback